Terms and Conditions
Last updated: July2026
Business name: Transformational Coaching & Therapy – Claudia Laschet
Trading name: Claudia Laschet
Business address: 10 Rowling Place, Cambridge 3432, New Zealand
Email: [email protected]
Effective date: 17th July 2026
1. About These Terms
These Terms and Conditions (“Terms”) apply to your access to and use of the websites, platforms, products and services operated or provided by Transformational Coaching & Therapy – Claudia Laschet (“we”, “us” or “our”).
These Terms are intended to provide clear information about your rights and responsibilities when you:
- visit or use one of our websites
- create or use a customer account
- book an appointment, consultation, event or service
- purchase or access a digital product, audio recording, workbook, online course, program, membership or subscription
- participate in coaching, hypnotherapy, educational or personal-development services
- download or use free or paid materials
- communicate or interact with us through one of our official platforms or online channels
These Terms apply to all current and future websites, online stores, customer portals, booking pages, checkout pages, mobile-accessible services and other official digital channels operated by or on behalf of Transformational Coaching & Therapy – Claudia Laschet.
Our services may currently be accessed or delivered through platforms including IVOREY, ThriveCart, Wix, Stripe, PayPal, TidyCal and Zoom. We may add, remove or replace platforms as our business develops without needing to amend these Terms each time.
References in these Terms to a “website” include any official website, landing page, sales page, checkout page, customer portal or other digital location operated by us or used by us to provide our products and services.
References to a “Product” include digital products, audio recordings, videos, workbooks, templates, downloads, courses, programs, memberships, subscriptions and other educational or personal-development materials.
References to a “Service” include coaching, hypnotherapy, consultations, mentoring, workshops, programs, appointments and other services provided by us.
References to “you” or “your” mean the person who visits our website, creates an account, makes a booking, completes a purchase or accesses or uses a Product or Service.
2. Acceptance of These Terms
By accessing or using our website, creating a customer account, making a booking, completing a purchase, accessing a Product or Service, or selecting a checkbox confirming your agreement, you acknowledge that you have read, understood and agreed to these Terms.
Where you purchase or access a Product or Service on behalf of another person or organisation, you confirm that:
- you have authority to act on their behalf
- you have provided accurate information
- the person who will use the Product or Service has been informed of any terms that apply to them
If you do not agree to these Terms, you must not purchase, access or use our Products or Services.
Certain Products or Services may also be subject to additional terms, booking conditions, participation requirements or agreements. We will make those additional terms available before or when you purchase, book or participate.
Where additional terms apply to a particular Product or Service, both these Terms and the additional terms form part of your agreement with us.
If there is a direct conflict between these Terms and a separate written agreement signed by both you and us, the separate written agreement will apply to the extent of that conflict.
Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified under applicable consumer protection law.
3. One-to-One Client Services
One-to-one coaching, hypnotherapy, mentoring and related personalised services are subject to a separate Client Agreement.
The Client Agreement contains additional provisions relating to matters such as:
- the nature and scope of the services
- informed consent
- suitability and contraindications
- confidentiality and record-keeping
- appointment scheduling
- cancellations and missed appointments
- fees and payment arrangements
- client responsibilities
- ending the professional relationship
You may be required to read and sign the Client Agreement before one-to-one services begin.
These Terms continue to apply to the website, booking process, payment process, customer portal, digital materials and other general aspects of your relationship with us. Where the Client Agreement contains more specific provisions concerning one-to-one services, the Client Agreement will apply to those services.
Purchasing or booking a one-to-one service does not guarantee that we will accept you as a client. We may first need to determine whether the requested service is appropriate, within our professional scope and suitable for your circumstances.
4. Eligibility and Age Requirements
You must be at least 18 years old and legally capable of entering into a binding agreement to independently purchase or use our Products or Services.
By purchasing, booking, creating an account or using our Products or Services, you confirm that:
- you are at least 18 years old
- you have the legal capacity to enter into this agreement
- the information you provide is accurate and complete
- you will comply with these Terms and all applicable laws
A person under the age of 18 may only use a Product or participate in a Service where:
- we have agreed in advance to their participation
- consent has been provided by their parent or legal guardian where required
- the purchase or booking has been made or authorised by a parent or legal guardian
- any additional safeguards or participation requirements specified by us have been met
A parent or legal guardian who purchases or arranges a Product or Service for a person under 18 is responsible for reviewing these Terms and any additional agreement applying to that Product or Service.
Some Products or Services may not be suitable or available for people under 18. We reserve the right to decline a booking, purchase or participation request where we reasonably believe that age, consent, suitability or safeguarding requirements have not been met.
5. Products and Services We Provide
We may provide Products and Services including:
- coaching and mentoring
- hypnotherapy
- consultations and clarity calls
- personalised transformation programs
- self-hypnosis and guided audio recordings
- online courses and programs
- videos, workbooks and downloadable resources
- workshops, webinars and events
- memberships and subscription services
- free educational materials
- blog posts, emails, social media content and other general information
- any related or future offering made available by us
The availability, format, content, price, duration and features of each Product or Service will be described on the relevant website, sales page, booking page or checkout page.
We may change, improve, update or discontinue a Product or Service where reasonably necessary. Where a change materially affects something you have already purchased, we will act reasonably and in accordance with applicable consumer law.
Unless we expressly state otherwise in writing, purchasing one Product or Service does not give you access to any other Product or Service.
Any examples, descriptions, previews, testimonials or promotional materials are intended to help you understand the nature of the relevant offering. They do not create a guarantee that you will experience a particular personal, professional, emotional, physical or financial result.
6. General Website Use
You may use our website for lawful, personal and legitimate purposes in accordance with these Terms.
You agree not to use, attempt to use or assist another person to use our website, Products, Services or systems:
- in breach of any applicable law or regulation
- to commit or facilitate fraud, deception or other unlawful conduct
- to interfere with the security, availability or operation of our website or systems
- to gain unauthorised access to an account, server, database, network or restricted area
- to introduce viruses, malicious code, harmful files or disruptive technology
- to collect, harvest or misuse personal information belonging to other people
- to impersonate another person or misrepresent your identity, authority or affiliation
- to submit information that is knowingly false, misleading or fraudulent
- to send spam, unsolicited promotions or unauthorized commercial communications
- to threaten, harass, abuse, defame or unlawfully discriminate against another person
- to reproduce, distribute, publish, sell, license or commercially exploit our content without permission
- to scrape, crawl, mine, systematically download or extract content or data without our written permission
- to use automated systems, bots or software to access our website in a way that places an unreasonable burden on our systems
- to bypass, disable or interfere with access controls, copy protection or security features
- to use our content to develop, train, test or improve an artificial intelligence or machine-learning system without our prior written permission
- to represent our materials, methods, Products or Services as your own
- in any way that could damage our business, reputation, intellectual property, customers or other users
You may link to a publicly available page on our website in a fair and lawful manner, provided the link does not:
- suggest an association, endorsement or approval that does not exist
- misrepresent our business, Products or Services
- display our website within another website in a misleading or unauthorized way
- appear on a website containing unlawful, deceptive, defamatory or seriously harmful material
We may withdraw permission to link to our website where we have a reasonable basis for doing so.
7. Availability and Accuracy of the Website
We take reasonable care to keep our website and online services accurate, secure and available. However, websites and digital platforms may occasionally be unavailable because of maintenance, updates, technical issues, internet interruptions, third-party outages or circumstances outside our reasonable control.
We do not guarantee that:
- every part of the website will always be available without interruption
- the website will be free from every error or technical issue
- every feature will remain available indefinitely
- all third-party platforms will operate without interruption
- all content will always be current, complete or suitable for every individual purpose
We may temporarily suspend or restrict access where reasonably necessary for maintenance, security, legal compliance, platform migration, technical improvements or protection of our business and users.
We will take reasonable steps to correct material errors brought to our attention.
The content of our website may be updated without notice. This does not affect your rights relating to a Product or Service you have already purchased.
You are responsible for ensuring that you have:
- a suitable device
- a stable internet connection
- compatible software
- current login information
- any equipment described as necessary for a particular Product or Service
If a technical issue on our side prevents you from accessing something you have purchased, please contact us so that we can investigate and provide an appropriate solution.
8. Customer Accounts and Portals
Some Products and Services require you to create or use a customer account through IVOREY, ThriveCart, Wix or another approved platform.
Your customer account may allow you to:
- access purchased Products or courses
- stream or download content
- manage a membership or subscription
- view payment or order information
- access invoices or receipts
- manage appointments or bookings
- update certain contact details
- communicate with us
- access other account-related services
When creating or using an account, you agree to:
- provide accurate, complete and current information
- keep your information reasonably up to date
- create a secure password
- keep your password and login details confidential
- not share your account with another person
- not allow another person to use your access unless we have expressly permitted it
- notify us promptly if you believe your account has been accessed without authorisation
- take reasonable steps to protect your device and account from unauthorised use
Your account and any licence or access connected with it are personal to you unless the relevant Product or Service expressly permits multiple users.
You must not:
- sell, transfer, sublicense or give your account to another person
- share paid course, membership or Product access with another person
- use another customer’s account
- create an account using false or misleading details
- create multiple accounts to avoid payment or access restrictions
- attempt to access Products or account areas that you have not purchased or been authorised to use
You are responsible for activity carried out through your account where that activity results from your failure to take reasonable care of your login details. You are not responsible for unauthorised activity caused by our failure to take reasonable security precautions or by circumstances for which the law makes us responsible.
We may ask you to verify your identity or account ownership before restoring access, changing account information or discussing account-specific matters.
If you forget your login information or cannot access your account, please use the available password-recovery process or contact us at [email protected].
9. Suspension or Termination of Account Access
We may suspend, restrict or terminate access to an account, Product, Service, membership or customer portal where we reasonably believe that:
- you have materially breached these Terms
- you have shared, transferred, copied or misused protected content
- your account has been compromised or used fraudulently
- a payment has been reversed, disputed or remains unpaid without a legitimate basis
- your conduct poses a security, legal or safety risk
- suspension is necessary to investigate suspected misuse
- we are required to do so by law, a court, a regulator or a payment provider
- continued access would expose us or another person to material harm
Where it is reasonable and safe to do so, we will notify you and give you an opportunity to address the issue before permanently terminating access.
Immediate suspension or termination may be necessary where:
- there is suspected fraud
- there is a serious security risk
- content has been unlawfully copied or distributed
- another person’s safety, privacy or legal rights may be at risk
- the breach cannot reasonably be remedied
- we are legally required to act without prior notice
Suspension or termination because of your material breach does not automatically entitle you to a refund. Any refund or remedy will depend on the circumstances, the terms applying to the relevant purchase and your rights under applicable law.
We will not suspend or terminate access in a manner that unlawfully removes or limits your statutory consumer rights.
10. Communications and Electronic Records
You agree that we may communicate with you electronically in connection with your enquiries, account, bookings, purchases, Products and Services.
These communications may include:
- booking confirmations and reminders
- purchase receipts
- invoices and payment notices
- login or access instructions
- password-reset or security messages
- course and program communications
- service updates
- changes affecting a Product or Service
- customer-support responses
- notices required under these Terms
You are responsible for providing a correct and current email address and for checking your spam, junk or promotions folders where appropriate.
A communication is not considered marketing merely because it relates to a Product or Service you have purchased. Essential service communications may still be sent where you have unsubscribed from optional marketing.
We will only send marketing communications in accordance with our Privacy Policy and applicable law.
Electronic agreements, checkboxes, emails, purchase records and account activity may be used as evidence of transactions, instructions and acceptance of terms, subject to applicable law.
11. Privacy
Our collection, use, storage and disclosure of personal information are governed by our Privacy Policy.
The Privacy Policy explains matters including:
- what personal information we collect
- why we collect it
- how we use and store it
- the service providers and platforms we use
- when information may be disclosed
- international data processing
- cookies and analytics
- marketing choices
- access and correction rights
- retention and security
- privacy complaints
- data breaches
By using our website or providing personal information, you acknowledge that you have had the opportunity to read our Privacy Policy.
Where you use a third-party platform, that platform may also process information under its own privacy policy and terms.
12. Third-Party Platforms and Services
We use third-party providers to operate parts of our business and deliver Products and Services.
These providers may include services for:
- website hosting
- customer portals
- course delivery
- payment processing
- appointment booking
- video conferencing
- email communication
- file storage
- analytics
- customer relationship management
- technical support
Platforms we currently use may include IVOREY, ThriveCart, Wix, Stripe, PayPal, TidyCal and Zoom. This list may change as our business and technology requirements develop.
When you use a third-party platform, you may also be subject to that provider’s terms, privacy policy and technical requirements.
We are responsible for our own obligations to you, but we do not control every aspect of an independent third-party platform. We are not responsible for a third party’s separate acts or omissions except to the extent that applicable law makes us responsible.
If a third-party platform becomes unavailable, changes its services or stops supporting a feature, we may move your access to another suitable platform or provide an alternative means of delivery.
Where reasonably possible, we will take steps to minimise material disruption to Products or Services you have already purchased.
13. Consumer Rights
Nothing in these Terms is intended to exclude, restrict or modify any right, guarantee or remedy that cannot legally be excluded, restricted or modified.
For customers in New Zealand, relevant legislation may include:
- the Consumer Guarantees Act 1993
- the Fair Trading Act 1986
- the Contract and Commercial Law Act 2017
- the Privacy Act 2020
- other applicable New Zealand laws
Depending on the circumstances, these laws may give you rights where a Product or Service:
- is faulty
- is not of acceptable quality
- is not reasonably fit for an agreed purpose
- does not match its description
- is not supplied with reasonable care and skill
- is not supplied within an agreed or reasonable time
- has been promoted or sold using misleading information
These rights are additional to any contractual rights expressly provided in these Terms.
Customers residing outside New Zealand may also have mandatory rights under the laws of their country or region. Nothing in these Terms removes any mandatory consumer protection that applies to you and cannot legally be waived.
Where a provision of these Terms conflicts with a mandatory consumer law, the mandatory law will apply to the extent of the conflict.
14. Business Purchases
If you purchase a Product or Service wholly or mainly for business purposes, different legal rules may apply from those that apply to personal or household purchases.
Any agreement to contract out of the Consumer Guarantees Act for a genuine business-to-business transaction will apply only where:
- the purchase is made in trade
- both parties are in trade
- the statutory requirements for contracting out have been met
- it is fair and reasonable for the parties to be bound by that agreement
- the contracting-out arrangement is recorded in writing
Unless those requirements are met, nothing in these Terms should be interpreted as automatically contracting out of the Consumer Guarantees Act.
15. Prices and Currencies
All prices displayed on our website, checkout pages or sales pages are shown in the currency specified at the time of purchase.
Depending on the Product or Service being purchased, prices may be displayed in:
- New Zealand Dollars (NZD)
- United States Dollars (USD)
The applicable currency will be clearly identified before you complete your purchase.
If you purchase using a payment method denominated in another currency, your financial institution or payment provider may apply exchange rates, currency conversion fees or other charges. These charges are determined by your financial institution or payment provider and are your responsibility.
Unless expressly stated otherwise, all prices are exclusive of any taxes, duties or similar charges that may apply in your country or jurisdiction.
For customers located in New Zealand, Goods and Services Tax (GST) will be applied where required by New Zealand law.
We reserve the right to change our prices at any time. Price changes will not affect Products or Services that have already been purchased or subscriptions already paid for, unless otherwise stated in these Terms or required by law.
If a pricing error is identified before your order has been accepted, we reserve the right to cancel the order and offer you the opportunity to purchase at the correct price.
16. Orders and Purchases
When you place an order through one of our websites or checkout pages, you agree that:
- the information you provide is accurate and complete
- you are authorised to use the selected payment method
- you intend to purchase the selected Product or Service
- you have reviewed the Product or Service description before completing your purchase
An order is considered accepted once payment has been successfully authorised and we have provided confirmation of your purchase.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- fraudulent or unauthorised activity is suspected
- incorrect pricing or technical errors have occurred
- payment cannot be processed
- the requested Product or Service is no longer available
- we reasonably believe accepting the order would breach applicable law
If an order is cancelled after payment has been processed, any refund due will be provided in accordance with these Terms and applicable consumer law.
17. Payment Methods
Payments may be processed through approved third-party payment providers, including:
- Stripe
- PayPal
- other secure payment providers we may introduce from time to time
Accepted payment methods may vary depending on the Product, Service or checkout platform.
Payment providers process transactions under their own terms and privacy policies.
We do not receive or store your complete credit card or payment information.
You authorise us and our payment providers to charge the payment method you have selected for the total amount due.
18. Payment Plans
Certain Products or Services may be offered with a payment plan.
Where you choose a payment plan:
- you agree to pay all scheduled instalments
- each instalment forms part of a single purchase agreement
- you are not purchasing separate portions of the Product or Service
- early access to a Product or Service does not reduce your obligation to complete the agreed payments
Unless we expressly agree otherwise in writing, payment plans are not subscriptions and cannot be cancelled simply because you decide not to continue using the Product or Service.
If a scheduled payment cannot be processed, we may:
- retry the payment using the authorised payment method
- contact you to arrange payment
- temporarily suspend access to the relevant Product or Service
- delay future appointments or access until outstanding payments have been received
- take reasonable steps to recover overdue amounts where permitted by law
If you believe a payment has been taken incorrectly, please contact us promptly so we can investigate.
Nothing in this section limits any rights you may have under applicable consumer protection legislation.
19. Subscriptions and Memberships
Some Products or Services may be offered on a recurring subscription or membership basis.
Where a Product or Service is provided as a subscription, the applicable sales page or checkout page will explain:
- the billing frequency
- the subscription price
- the renewal period
- any minimum commitment period
- how to cancel
By purchasing a subscription, you authorise recurring payments using your nominated payment method until the subscription is cancelled in accordance with these Terms.
Unless otherwise stated:
- subscriptions automatically renew at the end of each billing period
- payment is processed at the beginning of each renewal period
- continued access depends upon successful payment
You may cancel a subscription at any time through your customer account where available or by contacting us.
Cancellation prevents future renewal payments but does not normally entitle you to a refund for the current billing period unless required by applicable law.
If a recurring payment cannot be processed, we may:
- retry the payment
- notify you that payment has failed
- suspend access until payment has been received
- cancel the subscription if payment remains outstanding after reasonable attempts to collect payment
We may change subscription pricing in the future.
Where a price increase applies to an existing subscription, we will provide reasonable advance notice before the new pricing takes effect. If you do not agree with the new pricing, you may cancel your subscription before the renewal date.
20. Promotions, Discounts and Gift Vouchers
From time to time we may offer promotional pricing, discount codes, introductory offers, bonuses or gift vouchers.
Unless otherwise stated:
- promotional offers cannot be combined
- discount codes cannot be exchanged for cash
- promotional offers may have expiry dates
- discounts apply only to eligible Products or Services
- promotional pricing is available only during the advertised promotion period
- offers may be withdrawn or amended before they are redeemed where reasonably necessary
Discounts or promotional pricing cannot normally be applied retrospectively to purchases already completed.
Where gift vouchers are offered, they may be subject to additional terms communicated at the time of purchase.
21. Digital Delivery
All of our Products are delivered electronically unless expressly stated otherwise.
No physical goods are shipped.
Following successful payment, access to your purchased Product or Service may be provided by one or more of the following methods:
- customer portal access
- email confirmation
- downloadable files
- streaming access
- online course enrolment
- appointment confirmation
- membership activation
Delivery times may vary depending on the Product or Service purchased, payment verification and the platform used.
Most digital Products are made available shortly after payment has been successfully processed.
If you do not receive access within a reasonable time, please first check your spam, junk or promotions folder before contacting us at [email protected].
If a technical issue prevents delivery or access, we will take reasonable steps to restore access as soon as practicable.
Nothing in this section affects your rights under applicable consumer protection law.
22. Course Access and Digital Products
When you purchase a digital Product or Service, you receive a personal, limited, non-exclusive, non-transferable licence to access and use that Product for your own personal use unless expressly stated otherwise.
Your purchase does not transfer ownership of the Product or any intellectual property rights.
Access periods vary depending on the Product or Service purchased.
Some Products may include:
- lifetime access
- fixed-term access
- membership access
- subscription access
- staged content release
- ongoing updates
The applicable access period will be described on the relevant sales page or checkout page.
Unless expressly stated otherwise, "lifetime access" means access for the commercial lifetime of the Product while it continues to be supported by our business. It does not guarantee access for your lifetime or an obligation for us to support a Product indefinitely.
We reserve the right to update, improve, replace or discontinue Products where reasonably necessary.
Where practical, updates or improvements may be made available to existing customers at no additional charge.
23. Platform Changes and Technology Updates
We may change the technology, software or platforms used to deliver our Products and Services where reasonably necessary for operational, security or business reasons.
This may include migrating Products or customer accounts between platforms such as IVOREY, ThriveCart, Wix or other future providers.
Where reasonably possible, we will preserve your purchased access, customer account information and purchase history during any migration.
We will take reasonable steps to minimise disruption and provide appropriate instructions where customer action is required.
A change of delivery platform does not affect your ownership of any valid licence or access rights you have purchased under these Terms.
24. Availability of Products and Services
We continually review and improve our Products and Services.
Accordingly, we may:
- introduce new Products or Services
- discontinue existing Products
- update content
- modify features
- replace technology
- improve learning materials
- restructure programs
- change delivery methods
Where a Product or Service you have purchased is discontinued, we will take reasonable steps to continue providing substantially equivalent access where appropriate or otherwise comply with our obligations under applicable law.
We are not obliged to continue offering every Product or Service indefinitely.
Nothing in this section limits your statutory rights where consumer protection legislation applies.
