Privacy & Data Protection Policy
Last updated: July 2026
We are committed to protecting your privacy and handling your personal information openly, responsibly and in accordance with applicable privacy laws.
This Privacy Policy explains what information we collect, how we use it, how we protect it and the choices you have regarding your personal information.
1. Introduction
Welcome to Transformational Coaching & Therapy – Claudia Laschet ("Claudia Laschet", “Clau Laschet”, "we", "our" or "us").
Your privacy matters to us. Whether you are visiting our website, enquiring about our services, booking an appointment, purchasing a digital product, enrolling in an online course or subscribing to our newsletter, we are committed to protecting your personal information and handling it with care, transparency and respect.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, how we protect it and the choices you have regarding your information.
We aim to collect only the information reasonably necessary to provide our services, operate our business and improve your experience.
By using our website or services, you acknowledge that you have read this Privacy Policy.
2. Who We Are
This Privacy Policy applies to all services operated by:
Transformational Coaching & Therapy – Claudia Laschet
Cambridge, New Zealand
Email:
[email protected]
Website:
https://claulaschet.com
Throughout this Privacy Policy, "Services" includes all products and services offered by Claudia Laschet, including but not limited to:
our website and all webpages
all subdomains
landing pages
sales pages
booking pages
checkout pages
online courses
digital products
self-hypnosis audio recordings
downloadable resources
newsletters
email communications
coaching services
hypnotherapy services
mentoring
online consultations
Zoom sessions
future services offered through this website.
3. Scope of this Privacy Policy
This Privacy Policy applies whenever you interact with us, including when you:
visit our website
browse our content
download a free resource
subscribe to our newsletter
complete a form
contact us by email or through our website
book a Clarity Call/ Strategy Call or any other consultation
purchase a digital product
enrol in an online course
purchase coaching or hypnotherapy services
participate in online sessions
communicate with us before, during or after becoming a client.
This Privacy Policy applies regardless of whether you access our Services from New Zealand or another country.
Where applicable, we also take into account internationally recognised privacy standards, including the General Data Protection Regulation (GDPR) for individuals located in the European Economic Area (EEA), United Kingdom and other jurisdictions where similar privacy rights may apply.This is a Paragraph Font
4. Our Commitment to Privacy
We believe trust is built through transparency.
We will only collect personal information where there is a genuine business purpose for doing so.
We do not sell your personal information.
We do not trade your personal information.
We do not use your personal information for purposes unrelated to those described in this Privacy Policy.
Where we work with carefully selected third-party providers to help operate our business, we take reasonable steps to ensure they handle your information appropriately and securely.
5. Applicable Privacy Laws
As a business based in New Zealand, we comply with the Privacy Act 2020 (New Zealand) and the Information Privacy Principles contained within that Act.
Because our Services may be available internationally, we also endeavour to respect applicable privacy laws that may apply to individuals outside New Zealand, including the principles of the General Data Protection Regulation (GDPR) where relevant.
Nothing in this Privacy Policy limits any rights you may have under applicable privacy legislation.
6. Definitions
For the purposes of this Privacy Policy:
Personal Information means any information that identifies, or could reasonably identify, an individual.
Sensitive Information means personal information relating to an individual's health, wellbeing or other information that deserves a higher level of protection.
Processing means collecting, storing, using, organising, disclosing or otherwise handling personal information.
Website means claulaschet.com, including all associated webpages, subdomains and related online services operated by Claudia Laschet.
Services means all coaching, hypnotherapy, educational services, digital products, online programs and related offerings.
7. Information We Collect
The information we collect depends on how you interact with us.
A. Information you provide directly
You may choose to provide information including:
- your name
- email address
- telephone number
- postal address
- billing information
- payment information (processed securely through third-party payment providers)
- information submitted through contact forms
- booking information
- responses to questionnaires
- coaching or therapy goals
- information you choose to share during consultations or sessions
- information included in emails or other communications with us
- feedback, testimonials or reviews that you choose to provide
- any other information you voluntarily provide.
You are under no obligation to provide personal information. However, choosing not to provide certain information may limit our ability to provide particular services.
B. Information collected automatically
When you visit our website, certain information may be collected automatically.
This may include:
- IP address
- browser type
- device type
- operating system
- referring website
- pages visited
- date and time of access
- approximate location derived from your IP address
- website usage patterns
- interactions with website content
- technical information that helps us improve website performance and security.
This information is generally used for analytics, website functionality, fraud prevention and improving user experience.
Where possible, we use aggregated or anonymised information for these purposes.
C. Information from third parties
In some circumstances, we may receive information from trusted third parties.
For example:
- payment confirmation from payment processors
- booking information from scheduling platforms
- purchase information from digital product providers
- marketing information from advertising platforms
- analytics information from website analytics providers
- referral information where you have authorised another professional to refer you.
We only use such information for the purposes described in this Privacy Policy.
8. Sensitive Information
Because we provide coaching and hypnotherapy services, you may choose to share information relating to your wellbeing, personal circumstances, goals or experiences.
This may include information provided through:
- intake forms
- questionnaires
- emails
- consultations
- coaching sessions
- hypnotherapy sessions
- follow-up communications.
We recognise that this information is particularly personal.
Accordingly, we take additional care when handling such information and only collect it where it is reasonably necessary to:
- determine whether our services are appropriate for you
- provide personalised coaching or hypnotherapy services
- maintain appropriate client records
- comply with our legal, ethical and professional obligations.
Sensitive information is treated confidentially and is only accessed where reasonably necessary to provide our services or where disclosure is required or authorised by law.
We do not use sensitive information for marketing purposes.
9. How We Use Your Information
We only use your personal information where we have a legitimate business purpose for doing so and where permitted by applicable law.
Depending on how you interact with us, we may use your information to:
- respond to enquiries and communicate with you
- provide coaching, hypnotherapy and related professional services
- deliver digital products, online courses and downloadable resources
- process purchases and payments
- schedule appointments and send reminders
- provide customer support
- personalise your experience where appropriate
- maintain client records
- improve our website, products and services
- send newsletters and marketing communications where you have chosen to receive them
- comply with legal, regulatory, insurance and professional obligations
- protect the security of our website and business
- detect and prevent fraud or unauthorised activity
- establish, exercise or defend legal claims where necessary.
We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy without notifying you or obtaining your consent where required.
10. Legal Basis for Processing Personal Information
Where applicable, including under the General Data Protection Regulation (GDPR), we process personal information on one or more of the following legal bases:
Your consent
For example:
- subscribing to our newsletter
- downloading a free resource
- agreeing to receive marketing communications.
You may withdraw your consent at any time.
Performance of a contract
Where processing is necessary to provide products or services you have requested, including:
- coaching
- hypnotherapy
- digital products
- online courses
- consultations.
Legal obligations
Where we are required to retain or disclose information under applicable laws or professional obligations.
Legitimate business interests
Where processing is reasonably necessary to operate, improve and protect our business, provided those interests do not override your rights and freedoms.
Examples include:
- improving website performance
- analysing website usage
- preventing fraud
- maintaining security
- responding to enquiries
- administering our business.
11. Marketing Communications
If you choose to subscribe to our newsletter or receive updates from us, we may send you information about:
- new products
- services
- courses
- workshops
- articles
- practical resources
- promotions
- business updates.
We will only send marketing communications where permitted by applicable law or where you have requested or consented to receive them.
You can unsubscribe at any time by:
- clicking the unsubscribe link contained in our emails, or
- contacting us directly.
Choosing to unsubscribe from marketing emails will not affect essential service communications relating to purchases, appointments or your client account.
12. Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve functionality, understand how visitors use our website and provide a better user experience.
Cookies are small text files stored on your device when you visit a website.
Some cookies are essential for the website to function correctly.
Others help us understand:
- which pages are visited most often
- how visitors navigate the website
- whether technical issues occur
- how we can improve the user experience.
We may also use cookies to remember your preferences and improve website performance. You can control or disable cookies through your browser settings.
Please note that disabling certain cookies may affect the functionality of some parts of the website.
13. Analytics
We use website analytics tools to better understand how visitors use our website.
These tools may collect information such as:
- pages viewed
- time spent on pages
- referring websites
- approximate geographic location
- browser information
- device type
- interactions with website content.
Analytics information helps us:
- improve our website
- understand visitor behaviour
- identify technical issues
- measure the effectiveness of our content and services.
Where reasonably possible, analytics information is aggregated or anonymised.
14. Advertising and Remarketing
From time to time, we may use advertising and remarketing technologies to promote our services.
These technologies may allow advertising platforms to recognise that you have previously visited our website and to display advertisements that may be relevant to your interests.
This may include advertising services provided by companies such as:
- Meta (including Facebook and Instagram)
- or other advertising platforms used by our business.
These providers may use cookies or similar technologies in accordance with their own privacy policies.
You can manage many advertising preferences through your browser settings or the advertising settings provided by the relevant platform.
15. Third-Party Service Providers
Like most modern businesses, we use trusted third-party service providers to help operate our business efficiently and securely.
These providers may assist us with services including:
- website hosting
- website security
- payment processing
- appointment scheduling
- customer relationship management (CRM)
- email communications
- marketing automation
- online course delivery
- digital product fulfilment
- cloud storage
- document management
- video conferencing
- bookkeeping and accounting
- analytics
- customer support
- business administration.
Examples of providers we may use include providers of services such as payment processing, appointment scheduling, email delivery, website hosting, cloud storage, online learning platforms and customer management systems.
These providers only receive the information reasonably necessary for them to perform services on our behalf.
Where reasonably practicable, we select providers that maintain appropriate privacy and security standards.
However, each third-party provider operates under its own privacy policy and terms of service, and we encourage you to review those policies where relevant.
16. Payment Processing
Payments made through our website are processed securely by independent payment providers.
We do not store your complete credit card or payment card details on our own servers.
Payment providers process payment information in accordance with their own privacy and security standards, including industry-recognised payment security requirements.
We receive confirmation of successful payments and limited transaction information necessary for accounting, customer support and order fulfilment.
17. Email Communications
If you contact us or subscribe to receive communications from us, we may store your contact details and correspondence.
This enables us to:
- respond to enquiries
- provide customer support
- send requested information
- deliver purchased products
- manage appointments
- maintain appropriate business records.
We retain copies of business communications where reasonably necessary for operational, legal or professional purposes.
18. Automated Decision-Making
We do not make decisions about you based solely on automated processing where those decisions would produce legal or similarly significant effects.
We may use automated systems and technology to support routine business functions such as:
- appointment scheduling and reminders
- email communications and sequences
- course enrolment and access
- customer support
- website analytics
- fraud prevention
- payment processing
- administrative workflows.
These systems are designed to improve efficiency and customer experience.
However, significant decisions relating to coaching, hypnotherapy, client suitability, service delivery or professional recommendations are always made by a person and are never based solely on automated processing.
19. Your Marketing Choices
We respect your inbox. We will never knowingly send unsolicited marketing communications, sell your personal information, or share your personal information with third parties for their own marketing purposes.
We will only send marketing communications where you have chosen to receive them or where permitted by applicable law.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Please note that unsubscribing from marketing communications will not affect essential service-related emails, such as appointment confirmations, purchase receipts, account information, product delivery, or other communications necessary to provide the services you have requested.
20. International Data Transfers
As an online business, some of the trusted service providers we use may store or process personal information outside New Zealand.
This means your personal information may be transferred to and processed in countries that have different privacy laws from those in your country of residence.
Where personal information is transferred internationally, we take reasonable steps to ensure that it continues to receive an appropriate level of protection consistent with the New Zealand Privacy Act 2020 and, where applicable, other relevant privacy laws.
These safeguards may include selecting reputable service providers, relying on contractual protections, or using providers that maintain recognised privacy and security standards.
By using our Services, you acknowledge that your information may be transferred, stored or processed in countries outside New Zealand where reasonably necessary to provide our Services.
21. How We Protect Your Information
Protecting your personal information is important to us.
We take reasonable technical, physical and organisational measures to help safeguard the information we hold against unauthorised access, misuse, loss, alteration or disclosure.
Depending on the nature of the information, these measures may include:
- secure website encryption (SSL)
- password-protected systems
- secure cloud storage
- restricted access to information
- trusted third-party providers
- software updates and security monitoring
- secure disposal of information when no longer required.
While we take reasonable steps to protect your information, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.
For this reason, we cannot guarantee absolute security, although we continually strive to maintain appropriate safeguards.
22. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including our legal, accounting, insurance and professional obligations.
Different types of information may be retained for different periods depending on the nature of the information and the purpose for which it was collected.
For example:
- website enquiries may be retained for a reasonable period to enable follow-up communication and business administration;
- customer purchase records may be retained for accounting and tax purposes;
- marketing information will generally be retained until you unsubscribe or request its removal;
- client records relating to coaching or hypnotherapy services may be retained for the period required by applicable law, professional obligations or our professional indemnity insurer (currently seven (7) years), after which they will be securely destroyed or permanently deleted unless a longer retention period is required by law.
Where information is no longer required, we take reasonable steps to securely delete, anonymise or destroy it.
23. Your Privacy Rights
Subject to applicable law, you may have the right to:
- request access to the personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of personal information where we are no longer required to retain it;
- withdraw consent where processing is based on your consent;
- object to certain types of processing;
- request restriction of processing in certain circumstances;
- request a copy of the personal information you have provided to us where applicable;
- make a complaint if you believe your information has not been handled appropriately.
To exercise any of these rights, please contact us using the contact details provided at the end of this Privacy Policy.
Before responding to certain requests, we may ask you to verify your identity to protect your privacy and security.
24. Additional Rights for Individuals in the European Economic Area (EEA), United Kingdom and Similar Jurisdictions
If you are located in the European Economic Area, the United Kingdom or another jurisdiction with similar privacy legislation, you may have additional rights under applicable law.
These may include the right to:
- access your personal information;
- correct inaccurate information;
- request erasure of your personal information ("the right to be forgotten");
- restrict processing;
- object to certain processing;
- request data portability;
- withdraw consent at any time where processing is based on consent; and
- lodge a complaint with your local data protection authority.
Where these laws apply, we will endeavour to respect and facilitate the exercise of those rights.
25. Children's Privacy
Our Services are primarily intended for adults.
We do not knowingly collect personal information from children under the age of 18 through our website without appropriate consent.
Where coaching or hypnotherapy services are provided to a person under the age of 18, we require the involvement and consent of a parent or legal guardian in accordance with our Client Agreement and applicable law.
If you believe a child has provided us with personal information without appropriate consent, please contact us and we will take reasonable steps to investigate and, where appropriate, remove that information.
26. Data Breaches
While we take reasonable steps to protect personal information, no security system is completely immune from risk.
If we become aware of a privacy breach involving personal information that is likely to cause serious harm, we will respond promptly and in accordance with our obligations under the New Zealand Privacy Act 2020.
Where required, this may include notifying affected individuals and the Office of the Privacy Commissioner.
27. Responsible Use of AI-Assisted Technologies
As technology continues to evolve, we may use trusted AI-assisted tools to help improve the efficiency and quality of certain business operations.
These tools may assist with administrative or operational tasks such as:
- drafting and reviewing business content;
- organising information;
- summarising non-sensitive information;
- improving workflows;
- customer support;
- internal business administration; and
- other tasks that help us operate our business more efficiently.
We do not rely on AI systems to make decisions about your suitability for coaching or hypnotherapy, determine treatment recommendations, or make significant decisions that affect you without appropriate human involvement.
Protecting your privacy remains our priority.
Where AI-assisted technologies are used, we take reasonable steps to ensure they are used responsibly and appropriately. We do not intentionally disclose personally identifiable client information to publicly available AI systems unless appropriate safeguards, contractual protections or your consent are in place.
Any use of AI-assisted technologies is subject to the same standards of confidentiality, privacy and security described throughout this Privacy Policy.
28. Professional Confidentiality
If you become a coaching or hypnotherapy client, additional confidentiality obligations apply to our professional relationship.
These obligations are set out in your Client Agreement, which supplements this Privacy Policy and explains how session information, client records, recordings (where applicable), questionnaires and confidential communications are handled.
Where there is any inconsistency between this Privacy Policy and your Client Agreement regarding the professional therapeutic relationship, the Client Agreement will apply to the extent of that inconsistency.
Nothing in this Privacy Policy limits any confidentiality obligations imposed by law or applicable professional standards.
29. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security or content of those third-party websites.
Once you leave our website, any information you provide is governed by the privacy policy of the relevant third party.
We encourage you to review the privacy policies of any external websites you choose to visit.
30. Changes to this Privacy Policy
From time to time, we may update this Privacy Policy to reflect changes in our business, legal obligations, technology or the services we provide.
When we make material changes, we will update the "Last Updated" date shown at the beginning of this Privacy Policy.
We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use and protect your personal information.
Your continued use of our website or Services after changes have been published constitutes acceptance of the updated Privacy Policy, to the extent permitted by applicable law.
31. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, withdraw consent where applicable, exercise your privacy rights or make a privacy-related enquiry, please contact us.
Transformational Coaching & Therapy – Claudia Laschet
Website:
https://claulaschet.com
Email:
[email protected]
Cambridge, New Zealand
We will endeavour to respond to privacy enquiries within a reasonable timeframe and in accordance with applicable privacy laws.
32. Privacy Complaints
If you believe we have not handled your personal information appropriately, we encourage you to contact us first so that we have the opportunity to resolve your concerns.
If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant privacy regulator in your jurisdiction.
For individuals in New Zealand, complaints may be made to:
Office of the Privacy Commissioner
Website:
https://www.privacy.org.nz
We will cooperate fully with any lawful investigation relating to the handling of personal information.
Final Statement
We believe privacy is built on trust.
We are committed to handling your personal information responsibly, respectfully and transparently, while providing services that support your wellbeing, personal growth and learning.
Thank you for placing your trust in Transformational Coaching & Therapy – Claudia Laschet.
